A guarantee built around a real, measurable outcome — not a feeling.

We define the breakthrough specifically. We assess it objectively. And if you follow the program in full and don't achieve it, we make it right.
Before we get into it — here's what this is and what it isn't

The Language Breakthrough — defined

A Language Breakthrough is not a subjective feeling or a measure of personal satisfaction. It is a specific, measurable outcome, assessed against the documented record of your Adventure — session recordings, guide notes, and progress evaluations — rather than how anyone feels about it after the fact.

WHAT A BREAKTHROUGH IS

A Language Breakthrough has been achieved when you demonstrate at least one of the following:

  1. The ability to speak for 10 consecutive minutes in your target language AND hold a 30-minute conversation with a Language Guide
  2. Advancement of at least two sub-levels on the CEFR language proficiency scale from your documented baseline level at the start of the Adventure (for example, from B1- to B1+, or from A2 to B1).
HOW BREAKTHROUGH IS ASSESSED

How LMA assesses your breakthrough

LMA maintains comprehensive records of every customer's journey. These records form the basis of every breakthrough assessment — not the customer's self-assessment.

  • Video recordings of all sessions with Language Companions and Language Guides
  • CEFR baseline assessment conducted at the start of each Adventure
  • Language Guide session notes and progress evaluations throughout
  • Homework completion logs and assignment records
  • Companion session notes

Who is eligible for a guarantee review

The guarantee is available only to customers who have fulfilled all of the following throughout their Adventure. Failure to meet any single requirement removes eligibility.

  • Complete the Adventure within 33 calendar days of the day it begins to remain eligible for the guarantee. This window is what the program is calibrated around, so it doesn't pause for illness, travel, or scheduling conflicts. You can continue your Adventure beyond 33 days, up to 40 days total, but completing after day 33 means the guarantee no longer applies.
  • Actively use all tools assigned by LMA, including LingQ, Pimsleur, and any other tools designated by your Language Guide
  • Follow all Language Guide instructions throughout the pre-program and Adventure periods
  • Complete all assigned homework, practice exercises, and self-study requirements
  • Raise any challenges, concerns, or difficulties with your Language Guide during the Adventure — not after
  • Attend all scheduled Language Companion and Language Guide sessions, or provide reasonable advance notice to reschedule
Important*

Challenges raised only at the time of a review request are not sufficient grounds for guarantee eligibility. If something isn't working, tell your guide during the program.

THE GUARANTEE PROCESS

How to request a review and what happens next

Step 1: Submit your review request in writing to LMA via email within 5 calendar days of your Adventure's completion date. Confirm in the email that you have met all eligibility requirements in Section 4 above. Step 2: LMA will conduct a full review within 10 business days of receiving your request, examining all records listed above. Step 3: You receive the review decision with three possible outcomes. Our review team's determination is final. We share the full basis for every decision — session records, homework logs, and guide notes — so you can see exactly what the assessment was built on.

Condition: LMA determines that a Language Breakthrough was achieved.

Resolution: The review is closed. The determination and supporting documentation will be shared with you.

Condition: LMA determines that no breakthrough occurred despite you meeting all eligibility requirements.

Resolution: LMA offers a repeat Adventure in the same language at no charge. The repeat must begin within 10 calendar days of the decision and must be completed within 40 calendar days. You must accept within 5 calendar days or the offer lapses. All eligibility requirements apply in full to the repeat Adventure.

Condition: LMA determines that no breakthrough occurred despite full participation in the repeat Adventure.

Resolution: LMA issues a full refund of the amount you originally paid, processed within 100 calendar days to your original payment method only. No exceptions to payment method. No interest or additional compensation included.

LIMITATIONS AND EXCLUSIONS

What the guarantee does not cover

  • One-time only: the guarantee may be accessed only once per customer, regardless of outcome
  • One complete resolution: because the guarantee already provides a free repeat Adventure and, if needed, a full refund, it's designed to make you whole once. Customers who use the guarantee — at either tier — are not eligible to purchase future LMA services.
  • Pre-program excluded: the guarantee applies to the 28-day Adventure only, not the pre-program period
  • Subjective dissatisfaction: dissatisfaction with the program, the companion, the methodology, or any subjective factor is not grounds for a review — only the objective breakthrough definition applies
CUSTOMER ACKNOWLEDGMENT

What every customer signs at enrollment

Before completing their purchase, every customer reads and digitally signs an acknowledgment confirming they understand:

• The guarantee is conditional on full participation as described above

• The 40-day completion requirement is absolute and does not pause or extend for any reason

• LMA's determination of whether a breakthrough has occurred is final

• The guarantee may only be accessed once per customer

• Accessing the guarantee process results in permanent ineligibility to purchase future LMA services

• Dissatisfaction alone is not grounds for a review — only the objective breakthrough definition applies

This acknowledgment is captured and stored with the customer's enrollment record and retained for a minimum of three years following any review.