Terms of service
Here's the fully renumbered version with no gaps — Sections 1 through 17, clean sequence, nothing skipped.
Terms of Service
Language Magic Adventures
Last updated: August 2026
1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the Language Magic Adventures website, products, and services (collectively, the "Services"), operated by Language Magic Adventures ("LMA," "we," "us," or "our"). By accessing our website, purchasing an Adventure, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.
We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
2. Our Services
LMA provides personalized language acquisition programs, including:
The LMA Adventure, consisting of a pre-program period (1 week) and a 28-day intensive program in which you are matched with, and supported by, a Language Guide. Adventures are available in Spanish, French, Italian, German, and Portuguese, priced at $1,600.
The Trail, an optional subscription available to Adventure graduates at $249 per month, providing ongoing sessions with your Language Guide and continued access to the LMA Platform.
Second and subsequent Adventures, available to graduates at a loyalty price of $1,500. Customers who are active subscribers to The Trail at the time of enrollment receive a further reduced price of $1,300.
Program details, current pricing, and language availability are described on our website and are subject to change. The price and terms in effect at the time of your purchase govern your specific transaction.
3. End of Adventure Access
Your Adventure does not include lifetime or ongoing access to your Language Guide, the LMA Platform, or any Services beyond the defined Adventure period. Access to sessions, messaging, and platform tools is tied to the active Adventure and ends when the Adventure concludes, whether by completion, reaching the 40-day limit described in Section 6, or early termination under these Terms.
Continued access after your Adventure ends requires enrollment in The Trail or purchase of a new Adventure. No further sessions, guidance, or platform access are provided once your Adventure has concluded unless you enroll in one of these options.
4. Eligibility
You must be able to form a legally binding contract to purchase or use our Services. Our Services require English as your primary language and are intended for adult learners. If you are purchasing on behalf of a minor or an organization, you represent that you have the authority to do so and to bind that party to these Terms.
5. Purchases and Payment
All prices are listed in U.S. dollars. Payment is due at the time of purchase unless you elect to use financing through Affirm, a third-party financing provider. Financing terms, approval, interest, and repayment obligations are governed by your agreement with Affirm directly, not by LMA.
The Trail subscriptions are billed monthly and may be canceled at any time. Cancellation stops future billing but does not entitle you to a refund of amounts already paid for the current billing period.
You are responsible for providing accurate billing and contact information. LMA is not responsible for delays or issues arising from inaccurate information you provide.
6. Program Participation
The LMA Adventure is an intensive program that requires active, consistent participation, generally approximately 90 minutes per day during the 28-day intensive period. Full participation includes:
Attending all scheduled sessions with your Language Guide, or providing reasonable advance notice to reschedule in accordance with our rescheduling policy. Actively using the LMA Platform, our proprietary technology for messaging, video sessions, and language learning tools, throughout the Adventure. Completing all assigned homework, practice exercises, and self-study requirements. Following the guidance provided by your Language Guide throughout the pre-program and Adventure periods. Communicating any challenges, concerns, or difficulties to your Language Guide during the program, not after its conclusion.
Late Cancellation and No-Show Fee. Sessions canceled or rescheduled less than 3 hours before the scheduled start time are subject to a $20 late cancellation fee. You will receive a digital invoice for this fee, payable online, and it is due immediately upon receipt. This policy applies consistently across all sessions, including those under The Trail subscription.
No-shows and repeated rescheduling. A session you do not attend without providing any notice is a no-show. A no-show removes your eligibility for the Language Breakthrough Guarantee, in addition to the $20 fee described above. Frequent rescheduling, even with proper notice, can also affect your eligibility: because the guarantee requires completion within 33 calendar days as described in Section 16.2, rescheduled sessions that push your Adventure past that window will result in loss of guarantee eligibility, regardless of the reason for the delay.
LMA maintains records of your participation, including session recordings, homework completion logs, and Language Guide notes, in order to support your progress and to administer the Language Breakthrough Guarantee described in full at the end of these Terms.
7. The Language Breakthrough Guarantee
LMA offers a Language Breakthrough Guarantee to customers who complete their Adventure in full accordance with the participation requirements above. By purchasing an Adventure, you acknowledge that you have read, understood, and agree to the complete Language Breakthrough Guarantee, set out in full in Section 16 of these Terms.
8. Refunds Outside the Guarantee
Except as expressly provided under the Language Breakthrough Guarantee, purchases are non-refundable. This includes situations involving subjective dissatisfaction with the program, your Language Guide, or the methodology, and situations where you do not complete the program in accordance with the participation requirements described above.
9. Language Guides
Language Guides are engaged by LMA to provide the Services and are trained in the LMA method. While we take guide matching seriously and are committed to providing every student with high-quality support, LMA does not guarantee compatibility with any specific individual. If you experience a concern with your match, contact LMA so that we can address it.
10. Intellectual Property
All content on our website and within our Services, including but not limited to text, graphics, logos, course materials, the LMA method, the LMA Platform, and any proprietary curriculum, is the property of Language Magic Adventures or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.
Session recordings made during your Adventure are retained by LMA for guarantee administration, quality assurance, and training purposes, and remain our property. With your permission, LMA may use portions of your experience, including testimonials or video clips, for marketing purposes; we will not do so without first obtaining your consent.
11. Acceptable Use
You agree not to use our Services to violate any applicable law, harass or abuse any LMA team member or Language Guide, misrepresent your identity, or attempt to circumvent any security or access control of our Services. LMA reserves the right to suspend or terminate access to the Services for any customer who violates this section.
12. Disclaimers
Our Services are provided on an "as is" and "as available" basis. While LMA is confident in the effectiveness of the method and stands behind it with the Language Breakthrough Guarantee described in Section 16, we do not guarantee any specific outcome outside the express terms of that guarantee. Language acquisition outcomes can vary based on individual effort, aptitude, and circumstances.
13. Limitation of Liability
To the fullest extent permitted by law, Language Magic Adventures shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Services. Our total liability to you for any claim arising from these Terms or your use of the Services shall not exceed the amount you paid to LMA in the twelve months preceding the claim.
14. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles, unless otherwise required by the mandatory consumer protection laws of your state or country of residence.
15. Changes to Services
LMA reserves the right to modify, suspend, or discontinue any aspect of our Services at any time. We will make reasonable efforts to notify current Adventure participants of any material change that affects their active program.
16. Language Breakthrough Guarantee — Full Terms
This section sets out the complete Language Breakthrough Guarantee offered by Language Magic Adventures to all customers enrolled in the LMA Adventure program.
16.1 What We Guarantee
Language Magic Adventures guarantees that every customer who follows the program in full will achieve a Language Breakthrough by the end of their Adventure.
A Language Breakthrough is not a subjective feeling or a measure of personal satisfaction. It is a specific, measurable outcome, assessed against the documented record of your Adventure — session recordings, guide notes, and progress evaluations — rather than how anyone feels about it after the fact.
Definition of a Language Breakthrough. A Language Breakthrough has been achieved when the customer demonstrates at least one of the following: the ability to hold a 30-minute conversation with a Language Guide in the target language; or advancement of at least two sub-levels on the CEFR language proficiency scale from the customer's documented baseline level at the start of the Adventure (for example, from B1− to B1+, or from A2 to B1).
How Breakthrough Is Assessed. LMA maintains comprehensive records of every customer's journey, including video recordings of all sessions with your Language Guide, a CEFR baseline assessment conducted at the start of each Adventure, Language Guide session notes and progress evaluations throughout the Adventure, and homework completion logs and assignment records. These records form the basis of every breakthrough assessment.
16.2 Eligibility Requirements
The guarantee is available only to customers who have fulfilled all of the following requirements throughout their Adventure. Failure to meet any single requirement removes eligibility for a review.
Complete the Adventure within 33 calendar days of the day it begins to remain eligible for the guarantee. This window is what the program is calibrated around, so it doesn't pause for illness, travel, or scheduling conflicts. You can continue your Adventure beyond 33 days, up to 40 days total, but completing after day 33 means the guarantee no longer applies.
Actively use the LMA Platform, our proprietary technology for messaging, video sessions, and language learning tools, throughout the Adventure.
Follow all Language Guide instructions provided throughout the pre-program and Adventure periods.
Complete all assigned work, including homework, practice exercises, and self-study requirements, as assigned.
Communicate challenges during the program. Any challenges, concerns, or difficulties must be raised with your Language Guide during the Adventure, not after. Challenges raised only at the time of a review request are not sufficient grounds for guarantee eligibility.
Attend all scheduled sessions with your Language Guide, or provide reasonable advance notice in accordance with the rescheduling policy. A no-show — a session missed without any notice — immediately removes eligibility for this guarantee. Late cancellations and rescheduled sessions must still result in completion of the Adventure within 33 calendar days of the day it begins; if rescheduling causes you to exceed this window, guarantee eligibility is lost regardless of the circumstances.
16.3 The Guarantee Process
Requesting a Review. At the end of your Adventure, if you believe you have not achieved a Language Breakthrough, you may submit a review request to LMA. The review request must be submitted within 5 calendar days of the Adventure's completion date, in writing via email, clearly stating that you are requesting a breakthrough review and confirming that you have met all eligibility requirements set out in Section 16.2.
The Review. LMA will conduct a full review of your Adventure within 20 business days of receiving the review request. The review will assess whether all eligibility requirements were met, your CEFR baseline level at the start of the Adventure compared against your current assessed level, session recordings and Language Guide evaluations, homework completion and assignment records, and communication history throughout the Adventure. The review is conducted by the LMA team. Our review team's determination is final. We share the full basis for every decision — session records, homework logs, and guide notes — so you can see exactly what the assessment was built on.
Review Outcomes.
Outcome A — Breakthrough Confirmed. If LMA determines that a Language Breakthrough was achieved, the review is closed and no further remedy is provided. The determination and supporting documentation will be shared with you.
Outcome B — No Breakthrough, Tier 1 Resolution. If LMA determines that no Language Breakthrough occurred despite you meeting all eligibility requirements, LMA will offer a repeat Adventure in the same language at no charge. The repeat Adventure must begin within 10 calendar days of the review decision being communicated to you. The same 33-day and 40-day completion requirements apply to the repeat Adventure. All eligibility requirements in Section 16.2 apply in full to the repeat Adventure. You must accept the repeat Adventure within 5 calendar days of the review decision or the offer lapses.
Outcome C — No Breakthrough After Repeat Adventure, Tier 2 Resolution. If, following the completion of the repeat Adventure, LMA determines that no Language Breakthrough has occurred despite full participation, LMA will issue a full refund of the amount you originally paid for your Adventure. The refund will be issued to your original payment method only. The refund amount is based on the amount you actually paid, not any listed price. The refund will be processed within 100 calendar days of the Tier 2 determination. No interest or additional compensation is included in the refund.
16.4 Limitations and Exclusions
One-time only. The guarantee may be accessed only once per customer, regardless of outcome.
One complete resolution. Because the guarantee already provides a free repeat Adventure and, if needed, a full refund, it is designed to make you whole once. Customers who use the guarantee, at either tier, are not eligible to purchase future LMA services.
Pre-program excluded. The guarantee applies to the 28-day Adventure only, not the pre-program period.
Subjective dissatisfaction. Dissatisfaction with the program, your Language Guide, the methodology, personal circumstances, or any other subjective factor does not constitute grounds for a review. Only the objective Language Breakthrough definition in Section 16.1 applies.
Discounted purchases. Customers who purchased at a discounted price are eligible for the guarantee. The Tier 2 refund is based on the amount actually paid.
16.5 Customer Acknowledgment at Enrollment
Before completing your purchase, you are required to confirm that you understand and accept the following: the guarantee is conditional on full participation as described in Section 16.2; the 33-day guarantee eligibility window and 40-day program limit are firm and do not pause or extend for any reason; a no-show immediately ends guarantee eligibility, and a $20 fee applies to no-shows and late cancellations under 3 hours' notice, invoiced digitally and payable online; LMA's determination of whether a Language Breakthrough has occurred is final; the guarantee may only be accessed once per customer; accessing the guarantee process results in ineligibility to purchase future LMA services; and dissatisfaction alone is not grounds for a review — only the objective breakthrough definition applies.
This acknowledgment, together with your enrollment record, is retained for the duration of your customer relationship and for a minimum of three years following any review.
17. Entire Agreement, Electronic Acceptance, and Contact
These Terms, together with the Language Breakthrough Guarantee set out in Section 16 and any other policies referenced herein, constitute the entire agreement between you and Language Magic Adventures regarding your use of the Services. These Terms supersede all prior discussions, representations, or agreements, whether written or oral, relating to the subject matter herein.
These Terms may be accepted and are binding through electronic means, including by clicking to accept, checking a box, or completing a purchase through our website. Electronic acceptance is legally binding to the same extent as a handwritten signature.
Questions about these Terms can be directed to:
Language Magic Adventures
200 Continental Drive, Suite 401
Newark, DE 19713, United States
Email: hello@languagemagicadventures.us